Frequently Asked Questions | Wound Care Shop

What if I can’t find the product that I’m looking for?

  • You can call us at 866-207-5909 or contact us here and we will be glad to assist you with finding what you need!

What payment types do you take?

  • All major credit cards (Visa, Mastercard, Discover, American Express) and PayPal

When will my order ship?

  • Orders placed Monday-Friday before 1PM EST will be shipped out on the same day, but if it’s after 1PM, it will be shipped out the following business day. Any orders placed on Saturday or Sunday will not be shipped out until the following Monday.

Do you ship to PO Boxes?

  • Yes we do ship to PO boxes, however, since they are being delivered through USPS, delivery times may be longer. Some products we sell may not be available to deliver to PO boxes, so we advise you to give us a residential address.

How quickly can I receive my package?

  • Shipping times may vary depending on your location. Standard shipping will usually take 2-4 business days, but may be longer. For more information on shipping, click here

Where are you guys located?

  • We are located in Indianapolis, Indiana. Our storefront is Eagle Highland Pharmacy, which is why you may see this on your bank statement.

Do you bill insurance and what insurances do you take?

  • We unfortunately do not bill insurance, but you can submit a claim yourself to see if you will get reimbursed.